Delivery & Returns
Shipping Costs
UK - £2.95 - Royal Mail 48 Tracked (5-7 Working Days)
Europe - £4.95 - Standard International Courier (7-14 Working Days)
US - £5.95 - Standard International Courier (7-14 Working Days)
Rest of World - Coming Soon, please contact us for a quote
If you are an International Customer, please get in touch for a quotation.
Dispatch and Processing Times
Once your order is received, it will take approximately 3-5 working days to process and make ready for dispatch from our worldwide network of printing partners. Please Note: a ‘working day’ means a Monday to Friday that is not a Bank or Public Holiday. Please allow an additional day in the event of a public holiday.
Postal/Shipping Timings
As all our items are made to order, especially for you, we cannot expedite the printing and dispatch process any sooner than the timings provided.
UK Royal Mail - Delivery will normally be made within 5-7 working days from the date of despatch to all UK mainland addresses.
Europe - Please allow 7-14 days for delivery.
Rest of World - Please allow 7-14 working days for all international orders.
Please be aware that, in the UK under Royal Mail regulations we allow 21 days from the date of dispatch before we will investigate the non-arrival of an item. Internationally, this time is six weeks.
Next day courier is fully trackable and you will receive an email with all details including tracking consignment number and customer service details.
In the unlikely event that your order arrives damaged, or you receive the wrong item, please contact us as soon as possible by emailing info@radiodaysretro.co.uk
Radio Days Retro cannot be held responsible for any delays that are out of our control.
Returns Policy
We want to make sure you are completely happy with your purchase and make every effort to ensure you have the correct size and colour information available to you at the time of purchase.
However, if you are not 100% happy, we have a 14 day return policy and will accept returns for an exchange of size, colour or for a refund. Items must be returned as new, in the original packaging.
We offer free returns on any garments that are defective, but not for change of mind or exchange of size or colour. If you qualify for a free return, these costs will be reimbursed to you, directly to your PayPal account. Please ensure you include a receipt for standard postage costs.
Returns can take up to 7 working days to process.
Return Address
Please contact us by emailing info@radiodaysretro.co.uk if you need to return your item and we will provide you with full instructions.
How to avoid returns
1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us for any questions.
2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.
3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.
4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 3 days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.
5. Be careful when opening your package and do not use scissors or blades as you may damage the garment. We do not cover replacements for garments damaged through opening with scissor or blade punctures.